Fighting Terrorism
26th May 2021
Body Image and Social Media
26th May 2021

Supporting Our Key Workers


Abuse should never be part of the job. But polling commissioned by the Institute for Customer Service found that 1,000 customer-facing workers suffered increasing levels of hostility directed towards them in recent years, with more than half having experienced abuse from customers during the pandemic.

Nottingham Labour MP Alex Norris had a Private Member’s Bill to tackle this, but it will fall when Parliament is prorogued shortly. We need legislation to be brought in to increase the protections for service workers in line with those given to emergency service workers.