What is COVID-19?



Support
for individuals



Support
for individuals

Cost of Living Support

Support for vulnerable people who need help:
https://www.warrington.gov.uk/help-and-support-vulnerable-people-coronavirus

Or call one of Warrington Borough Council’s dedicated coronavirus helplines:

01925 442441 or 01925 442443.
Local Welfare Provision
Local Welfare Provision – help in a crisis or emergency:
https://www.warrington.gov.uk/localsupportscheme
Free school meals
https://www.gov.uk/government/news/voucher-scheme-launches-for-schools-providing-free-school-meals

Weekly shopping vouchers worth £15 to spend at supermarkets while schools are closed due to coronavirus.
Warrington Borough Council services affected by coronavirus:
https://www.warrington.gov.uk/coronavirus-covid-19-warrington
Council Tax
https://www.warrington.gov.uk/council-tax-coronavirus-update
Benefits
https://www.warrington.gov.uk/benefits
Covid-19: childcare and education for keyworkers
https://www.warrington.gov.uk/education-schools-and-childcare-coronavirus-update
Rubbish and Recycling
https://www.warrington.gov.uk/bins-waste-and-recycling-coronavirus-update
Bulky item collections
https://www.warrington.gov.uk/bulky
Registrars (Births, Marriages and Deaths)
https://www.warrington.gov.uk/register-office-coronavirus-update

Housing and Homelessness

Housingplus - Housing and homelessness advice
Housingplus is Warrington Borough Council’s free housing advice and homelessness service.

They offer a wide range of services for homeowners, private renters, council tenants and people who have lost, or are in danger of losing, their homes.

Their aim is to prevent homelessness before it happens.

Call 01925 246868

If you have an emergency out-of-hours, call 01925 444400.
Shelter (England) – Covid 19 Housing Advice Line
Support and advice to constituents who are facing problems with their housing.

Phone: 0808 800 4444 (free of charge)

Webchat: https://england.shelter.org.uk/get_help/webchat

Domestic Violence

Refuge:
01925 243359
[email protected]
www.refuge.org.uk
The Men’s Advice Line
for male domestic abuse survivors
0808 801 0327
The Mix
Free information and support for under 25s in the UK
0808 808 4994
National Domestic Violence Helpline
0808 2000 247
National LGBT+ Domestic Abuse Helpline
0800 999 5428
Samaritans
116 123
(24/7 service)
https://www.samaritans.org/
Women’s Aid (domestic abuse support)
https://www.womensaid.org.uk/
[email protected]

Emergency food

Warrington Foodbank
Most of the agencies who issue Foodbank vouchers have closed due to the current situation we are all facing.

If you are having difficulty obtaining a Foodbank voucher and are in a food crisis situation and require urgent support, please call: 07583 080 521 - David McDonald (Foodbank Manager)

Please note - If you do not have a voucher, you MUST call the above number first. Anyone arriving at the Foodbank without calling this number, will be refused.
Warrington Citizens Advice Bureau
https://www.warrington-advice.co.uk/warringtoncab

National Advice line telephone:
0300 3309 091
calls charged at local rate
Mon - Fri
9am - 5pm

Universal Credit Help to claim:
0800 144 8 444
free, Mon - Fri, 8am to 6pm.

Warrington Office email:
[email protected]
Coronavirus community support and volunteering
The Council and Warrington Voluntary Action (WVA) are working together to support our communities to help look after our most vulnerable residents during the COVID-19 outbreak.

For more information visit:
https://www.warrington.gov.uk/coronavirus-community-support-and-volunteering
ASDA Volunteer Shopping Card
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19. The card provides a contactless, safe and secure way to allow others to shop for them.

It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff.

Find out more and buy here 👉 https://cards.asda.com/volunteer
Warrington Animal Welfare
Isolated and can't get to the shops?

Have you recently lost your job and struggling to feed your pets please do contact Warrington Animal Welfare on 07837 344 418 or send a private message to their Facebook page @warringtonanimalwelfare
Department for Work and Pensions (Benefits)
This is the official DWP website for claiming benefits including Universal Credit
https://www.understandinguniversalcredit.gov.uk/coronavirus/

Utility Companies

British Gas
https://www.britishgas.co.uk/covid19
Ebico
https://ebico.org.uk/ebico-news/coronavirus-covid-19-outbreak-announcement/
E.on
https://www.eonenergy.com/coronavirus-update.html
O2
https://www.o2.co.uk/covid-19
Ofcom
How broadband and mobile firms are serving customers during the coronavirus pandemic
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/broadband-and-mobile-firms-commit-helping-customers-during-coronavirus

Stay Connected during the coronavirus
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/stay-connected
Ofgem
https://www.ofgem.gov.uk/news-blog/our-blog/helping-energy-industry-protect-customers-during-coronavirus
Scottish Power
https://www.scottishpower.com/news/pages/covid_19_update.aspx
Shell Energy
https://www.shellenergy.co.uk/service
Three Mobile
http://www.three.co.uk/stay-connected
United Utilities
https://www.unitedutilities.com/Coronavirus-update/
Vodafone
https://www.vodafone.co.uk/mobile/coronavirus-advice

Banks, building societies and money

Bank of Scotland
https://www.bankofscotland.co.uk/helpcentre/coronavirus.html
Barclays
https://www.barclays.co.uk/coronavirus/
Bradford and Bingley
https://www.bbg.co.uk/personal-support
Co-op Bank
https://www.co-operativebank.co.uk/news/2020/coronavirus-support-personal-customers
HSBC
https://www.hsbc.co.uk/help/coronavirus/
Lloyds
https://www.lloydsbank.com/help-guidance/coronavirus.html
Money Advice Service
https://www.moneyadviceservice.org.uk/en
Money Saving Expert
Coronavirus Financial Help & Rights – Sick pay, mortgages, rental help, train refunds, energy top-ups & more:
https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/
Natwest
Telephone: 0800 051 4176

https://personal.natwest.com/personal/support-centre/coronavirus.html
PayPal
https://www.paypal.com/uk/smarthelp/article/paypal%E2%80%99s-response-to-the-coronavirus-(covid-19)-pandemic-&-faqs-faq4003?Z3JncnB0=
Royal Bank of Scotland
https://personal.rbs.co.uk/personal/support-centre/coronavirus.html
Santander
https://www.santander.co.uk/personal/coronavirus?icid=php-Hero-Coronavirus-0320
TSB
https://www.tsb.co.uk/coronavirus/

Travel and Transport

Warrington’s Own Buses
https://www.warringtonsownbuses.co.uk/
Arriva Buses
https://www.arrivabus.co.uk/coronavirus/
Network Rail
https://www.networkrail.co.uk/coronavirus
Northern
https://media.northernrailway.co.uk/news/coronavirus-travel-information
MOT
https://www.gov.uk/government/news/vehicle-owners-to-be-granted-mot-exemption-in-battle-against-coronavirus

Other advice services

Support for carers
https://www.warrington.gov.uk/carers
WIRED
https://wired.me.uk/
Carers Trust Cheshire and Warrington
Helpline is Available Monday – Friday

9am - 5pm on 0300 102 0008

https://cheshireandwarringtoncarers.org/


Support for local business
and the self-employed



Support for local business and the self-employed

Department for Business, Energy and Industrial Strategy
This is the Government’s main site listing all nationally available packages of support to businesses, and how to apply.

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses
ACAS
Information for advice for employers and employees:

https://www.acas.org.uk/coronavirus
Federation of Small Businesses
The Federation is a well-established non-profit organisation that campaigns on behalf of its members.

They are nationally recognised experts in business and have set up a Coronavirus page on their website with advice and guidance specifically for small and medium size businesses and self-employed workers.

They also offer a free webinar (on demand) that explains what financial assistance is available.

https://www.fsb.org.uk/campaign/covid19.html
Health & Safety Executive
https://www.hse.gov.uk/news/coronavirus.htm
HMRC Tax Helpline
The official helpline to support businesses and self-employed people concerned about not being able to pay their tax due to Coronavirus.

Phone: 0800 024 1222 (Monday to Friday 8am to 4pm)

https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19
Information Commissioner
https://ico.org.uk/for-organisations/data-protection-and-coronavirus/
Sage
Financial advice for small and medium businesses:
https://www.sage.com/en-gb/coronavirus/
Save a Small Business
https://sasb.today/
TUC
https://www.tuc.org.uk/resource/covid-19-coronavirus-guidance-unions
Maternity Action
Offer information and free telephone advice on rights at work for pregnant women and new parents on the Maternity Rights Advice Line 0808 802 0029 (National except London).

https://maternityaction.org.uk/
Warrington Borough Council – Business support
https://www.warrington.gov.uk/grants-small-businesses-coronavirus-update
Warrington Borough Council – Grants for small businesses
https://www.warrington.gov.uk/coronavirusgrant
Warrington & Co
Warrington & Co. brings together the private and public sector to promote economic development and physical regeneration in Warrington.

http://warringtonandco.com/


Support for Parents,
Carers and Teachers



Support for Parents, Carers and Teachers

Education

List of Key Workers
This is the current official Government list of key workers. If your work is critical to the COVID-19 response, or you work in one of the critical sectors listed below, and you cannot keep your child safe at home then your children will be prioritised for education provision:

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision
Department for Education Helpline
Available for parents, young people and staff to ask any questions about COVID-19 and education and children’s social care.

Phone: 0800 046 8687
(Open: 8am to 6pm Monday-Friday and 10am to 4pm Saturday-Sunday)

Email: [email protected]
Children’s Commissioner
https://www.childrenscommissioner.gov.uk/coronavirus/
Guidance
Guidance for schools, colleges and local authorities on maintaining educational provision:

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

Educational Resources

Seneca Learning
https://www.senecalearning.com/
Carol Vorderman
Carol Vorderman’s maths school is now free for kids 4-11:
themathsfactor.com
PSHE “Consent”
PSHE “Consent” (primary school age), by Gemma Aitchison:
https://youtu.be/A3cyae7uyec
The National Youth Agency Coronavirus Guide
https://www.ukyouth.org/wp-content/uploads/2020/03/Covid-19-Young-people-final-2.pdf


Support for
Constituents Abroad



Support for Constituents Abroad

 

If you are a constituent abroad:

Constituency check
Please check if you are a constituent by entering your UK postcode:
https://www.writetothem.com
Foreign and Commonwealth Office
Email your details to [email protected] and I will send these to the Foreign and Commonwealth Office (FCO) in London:

I need your full name, UK address, date of birth, passport number, current location, contact phone number, and details of any medical conditions.
Embassy or Consulate
Register with your nearest embassy or consulate – and get confirmation that they have received your details and contact information.
FCO Twitter feeds
Keep monitoring your local FCO Twitter feed for the most up to date information on the ground.