Help and support

Coronavirus


In line with Government guidance, my constituency office is currently closed to the public. However, my team is still here to help. So for any help and advice get in touch with us either via the contact form here or by calling 0207 219 3000.

The following information relating to COVID-19 (Coronavirus) is being updated at a rapid rate, here are links to reputable sources of advice.I will keep updating this page as I find out more.  If there’s any links that you think I should add, please do let me know by emailing me.
The Government’s official advice can be found here.




What is COVID-19?



What is COVID-19?

COVID-19 (Coronavirus) is a new illness that can affect your lungs and airways. The symptoms of the disease are a high temperature and a new, continuous cough.

If you have any of these symptoms, please stay at home.
Do not go to a GP surgery, hospital or pharmacy.

There is no need to ring NHS 111 if you are staying at home, you can access the online 111 service at 111.nhs.uk/covid-19.

However, if you feel you cannot cope with your symptoms at home, your condition gets worse or your symptoms do not get better after 7 days then you can phone 111 for further advice.

To keep up the latest reliable information about COVID-19, the Government have launched a WhatsApp service.

Add 07860 064422 to your contacts and send “Hello” as a message to the number on WhatsApp to receive updates.

Government WhatsApp service.
To keep up the latest reliable information about COVID-19, the Government have launched a WhatsApp service. 

Add 07860 064422 to your contacts and send “Hello” as a message to the number on WhatsApp to receive updates.
NHS Coronavirus helpline
This is the official NHS website that contains all necessary health related information and advice on Coronavirus. https://111.nhs.uk/covid-19
Halton and Warrington COVID Patient Advice Line
The Halton and Warrington COVID Patient Advice Line operates Monday to Friday, 9am to 5pm, and can be contacted at:
warccg.halccg.palspluscovid19@nhs.net or 01925 303370
(there is a voicemail service out of hours).
Before contacting the service, please view the list of frequently asked questions http://ow.ly/oMdW50z6zsk.

It can help answer any questions you may have during the Coronavirus outbreak about:

- Any current changes to health services
- How to access a repeat prescription
- What to do if you think you should be on ‘shielded list but haven’t been contacted
- If you feel lonely and isolated and don’t know where to turn

Please do not contact the service if you think you have Coronavirus symptoms, please visit NHS 111 online Coronavirus service or call NHS 111.


Stay at Home,
Save Lives



Stay at Home, Save Lives

You can only leave your home:
 to shop for basic essentials – only when you really need to.

 to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with

 for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person

 to travel to and from work – but only where this is absolutely necessary
How to avoid catching and spreading coronavirus (social distancing)
There are other things that everyone can do to stop coronavirus spreading. It is particularly important for people who:

 are 70 or over

 have a long-term condition

 are pregnant

 have a weakened immune system
You should:
 wash your hands with soap and water often – do this for at least 20 seconds

 use hand sanitiser gel if soap and water are not available

 cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

 put used tissues in the bin immediately and wash your hands afterwards

 stay 2 metres (3 steps) away from other people, if you need to go outside
You should not:
touch your eyes, nose or mouth if your hands are not clean.
If you have Coronavirus, how long should you stay at home:
 If you have symptoms of coronavirus, you’ll need to stay at home for 7 days

 If you live with someone who has symptoms, you’ll need to stay at home for 14 days from the day the first person in the home started having symptoms

 If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days. If you have to stay at home together, try to keep away from each other as much as possible.

The following information has been taken from the NHS website.

Everyone must stay at home to help stop the spread of coronavirus.

This includes people of all ages – even if you do not have any symptoms or other health conditions.



Support
for individuals



Support
for individuals

Health advice

NHS advice
https://www.nhs.uk/conditions/coronavirus-covid-19/
Warrington Hospital
https://whh.nhs.uk/about-us/news-events-and-features/latest-news/coronavirus-covid-19-latest-update
Pathways to Recovery
https://www.changegrowlive.org/pathways-to-recovery-warrington/info

or call 01925 415176.

If it's out of hours, please call 07919 558644.
Age UK
https://www.ageuk.org.uk/information-advice/health-wellbeing/conditions-illnesses/coronavirus/
Alcoholics Anonymous
https://www.alcoholics-anonymous.org.uk/AA-Meetings/Find-a-Meeting/warrington

or call the free National Helpline on 0800 9177 650
Asthma UK
https://www.asthma.org.uk/advice/triggers/coronavirus-covid-19/
St Rocco’s Hospice
https://www.stroccos.org.uk/

or call 01925 575 780
Cancer Research
https://www.cancerresearchuk.org/about-cancer/cancer-in-general/coronavirus-and-cancer

and

https://www.cancerresearchuk.org/sites/default/files/one_cancer_voice_advice_on_coronavirus_for_people_with_cancer.pdf
Diabetes UK
https://www.diabetes.org.uk/about_us/news/coronavirus
Glide
https://glidegroup.co.uk/remote-working-a-practical-safety-guide-for-businesses#mental

Mental Health Awareness for Remote Workers: Practical Guide for Businesses” – it focuses on the impact of remote work to employee well-being and shares useful information such as:

The biggest struggles of remote workers: a 2019 study found that 22% can’t unplug after work, 19% feel lonely, and 8% can’t stay motivated.

Blurred boundaries between work and home life and lack of collaboration are also key problems influencing well-being.

The importance of creating ‘culture’ in remote teams: how it makes a huge difference to employee happiness and how to build trust and a healthy work environment.

What employers and managers can do to look after mental well-being and recognising mental health struggles amongst remote staff and colleagues.
MIND ‘Coronavirus and your wellbeing’
https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/
Narcotics Anonymous
0300 999 1212
My Life Warrington
Find local services, events, advice and support in Warrington.

www.mylifewarrington.co.uk

Whether you’re feeling great and want to stay that way, you’re a bit fed up; or you’re struggling to manage your feelings, this site has links to information and tips ranging from how to boost your mood, to where to get help if you’re unable to cope. The site has been developed for people who live or work in Warrington.
Support for vulnerable people who need help:
https://www.warrington.gov.uk/help-and-support-vulnerable-people-coronavirus

Or call one of Warrington Borough Council’s dedicated coronavirus helplines:

01925 442441 or 01925 442443.
Local Welfare Provision
Local Welfare Provision – help in a crisis or emergency:
https://www.warrington.gov.uk/localsupportscheme
Free school meals
https://www.gov.uk/government/news/voucher-scheme-launches-for-schools-providing-free-school-meals

Weekly shopping vouchers worth £15 to spend at supermarkets while schools are closed due to coronavirus.
Warrington Borough Council services affected by coronavirus:
https://www.warrington.gov.uk/coronavirus-covid-19-warrington
Council Tax
https://www.warrington.gov.uk/council-tax-coronavirus-update
Benefits
https://www.warrington.gov.uk/benefits
Covid-19: childcare and education for keyworkers
https://www.warrington.gov.uk/education-schools-and-childcare-coronavirus-update
Rubbish and Recycling
https://www.warrington.gov.uk/bins-waste-and-recycling-coronavirus-update
Bulky item collections
https://www.warrington.gov.uk/bulky
Registrars (Births, Marriages and Deaths)
https://www.warrington.gov.uk/register-office-coronavirus-update

Housing and Homelessness

Housingplus - Housing and homelessness advice
Housingplus is Warrington Borough Council’s free housing advice and homelessness service.

They offer a wide range of services for homeowners, private renters, council tenants and people who have lost, or are in danger of losing, their homes.

Their aim is to prevent homelessness before it happens.

Call 01925 246868

If you have an emergency out-of-hours, call 01925 444400.
Shelter (England) – Covid 19 Housing Advice Line
Support and advice to constituents who are facing problems with their housing.

Phone: 0808 800 4444 (free of charge)

Webchat: https://england.shelter.org.uk/get_help/webchat

Domestic Violence

Refuge:
01925 243359
helpline@refuge.org.uk
www.refuge.org.uk
The Men’s Advice Line
for male domestic abuse survivors
0808 801 0327
The Mix
Free information and support for under 25s in the UK
0808 808 4994
National Domestic Violence Helpline
0808 2000 247
National LGBT+ Domestic Abuse Helpline
0800 999 5428
Samaritans
116 123
(24/7 service)
https://www.samaritans.org/
Women’s Aid (domestic abuse support)
https://www.womensaid.org.uk/
helpline@womensaid.org.uk

Emergency food

Warrington Foodbank
Most of the agencies who issue Foodbank vouchers have closed due to the current situation we are all facing.

If you are having difficulty obtaining a Foodbank voucher and are in a food crisis situation and require urgent support, please call: 07583 080 521 - David McDonald (Foodbank Manager)

Please note - If you do not have a voucher, you MUST call the above number first. Anyone arriving at the Foodbank without calling this number, will be refused.
Warrington Citizens Advice Bureau
https://www.warrington-advice.co.uk/warringtoncab

National Advice line telephone:
0300 3309 091
calls charged at local rate
Mon - Fri
9am - 5pm

Universal Credit Help to claim:
0800 144 8 444
free, Mon - Fri, 8am to 6pm.

Warrington Office email:
admin@warrington.cabnet.org.uk
Coronavirus community support and volunteering
The Council and Warrington Voluntary Action (WVA) are working together to support our communities to help look after our most vulnerable residents during the COVID-19 outbreak.

For more information visit:
https://www.warrington.gov.uk/coronavirus-community-support-and-volunteering
ASDA Volunteer Shopping Card
Asda has launched a dedicated volunteer shopping card, to help meet the shopping needs of those who are self-isolating due to Covid-19. The card provides a contactless, safe and secure way to allow others to shop for them.

It comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen or be printed on A4 paper and scanned by a member of checkout staff.

Find out more and buy here 👉 https://cards.asda.com/volunteer
Warrington Animal Welfare
Isolated and can't get to the shops?

Have you recently lost your job and struggling to feed your pets please do contact Warrington Animal Welfare on 07837 344 418 or send a private message to their Facebook page @warringtonanimalwelfare
Department for Work and Pensions (Benefits)
This is the official DWP website for claiming benefits including Universal Credit
https://www.understandinguniversalcredit.gov.uk/coronavirus/

Utility Companies

British Gas
https://www.britishgas.co.uk/covid19
Ebico
https://ebico.org.uk/ebico-news/coronavirus-covid-19-outbreak-announcement/
E.on
https://www.eonenergy.com/coronavirus-update.html
O2
https://www.o2.co.uk/covid-19
Ofcom
How broadband and mobile firms are serving customers during the coronavirus pandemic
https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/broadband-and-mobile-firms-commit-helping-customers-during-coronavirus

Stay Connected during the coronavirus
https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/stay-connected
Ofgem
https://www.ofgem.gov.uk/news-blog/our-blog/helping-energy-industry-protect-customers-during-coronavirus
Scottish Power
https://www.scottishpower.com/news/pages/covid_19_update.aspx
Shell Energy
https://www.shellenergy.co.uk/service
Three Mobile
http://www.three.co.uk/stay-connected
United Utilities
https://www.unitedutilities.com/Coronavirus-update/
Vodafone
https://www.vodafone.co.uk/mobile/coronavirus-advice

Banks, building societies and money

Bank of Scotland
https://www.bankofscotland.co.uk/helpcentre/coronavirus.html
Barclays
https://www.barclays.co.uk/coronavirus/
Bradford and Bingley
https://www.bbg.co.uk/personal-support
Co-op Bank
https://www.co-operativebank.co.uk/news/2020/coronavirus-support-personal-customers
HSBC
https://www.hsbc.co.uk/help/coronavirus/
Lloyds
https://www.lloydsbank.com/help-guidance/coronavirus.html
Money Advice Service
https://www.moneyadviceservice.org.uk/en
Money Saving Expert
Coronavirus Financial Help & Rights – Sick pay, mortgages, rental help, train refunds, energy top-ups & more:
https://www.moneysavingexpert.com/news/2020/03/uk-coronavirus-help-and-your-rights/
Natwest
Telephone: 0800 051 4176

https://personal.natwest.com/personal/support-centre/coronavirus.html
PayPal
https://www.paypal.com/uk/smarthelp/article/paypal%E2%80%99s-response-to-the-coronavirus-(covid-19)-pandemic-&-faqs-faq4003?Z3JncnB0=
Royal Bank of Scotland
https://personal.rbs.co.uk/personal/support-centre/coronavirus.html
Santander
https://www.santander.co.uk/personal/coronavirus?icid=php-Hero-Coronavirus-0320
TSB
https://www.tsb.co.uk/coronavirus/

Travel and Transport

Warrington’s Own Buses
https://www.warringtonsownbuses.co.uk/
Arriva Buses
https://www.arrivabus.co.uk/coronavirus/
Network Rail
https://www.networkrail.co.uk/coronavirus
Northern
https://media.northernrailway.co.uk/news/coronavirus-travel-information
MOT
https://www.gov.uk/government/news/vehicle-owners-to-be-granted-mot-exemption-in-battle-against-coronavirus

Other advice services

Support for carers
https://www.warrington.gov.uk/carers
WIRED
https://wired.me.uk/
Carers Trust Cheshire and Warrington
Helpline is Available Monday – Friday

9am - 5pm on 0300 102 0008

https://cheshireandwarringtoncarers.org/


Support for local business
and the self-employed



Support for local business and the self-employed

Department for Business, Energy and Industrial Strategy
This is the Government’s main site listing all nationally available packages of support to businesses, and how to apply.

https://www.gov.uk/government/publications/guidance-to-employers-and-businesses-about-covid-19/covid-19-support-for-businesses
ACAS
Information for advice for employers and employees:

https://www.acas.org.uk/coronavirus
Federation of Small Businesses
The Federation is a well-established non-profit organisation that campaigns on behalf of its members.

They are nationally recognised experts in business and have set up a Coronavirus page on their website with advice and guidance specifically for small and medium size businesses and self-employed workers.

They also offer a free webinar (on demand) that explains what financial assistance is available.

https://www.fsb.org.uk/campaign/covid19.html
Health & Safety Executive
https://www.hse.gov.uk/news/coronavirus.htm
HMRC Tax Helpline
The official helpline to support businesses and self-employed people concerned about not being able to pay their tax due to Coronavirus.

Phone: 0800 024 1222 (Monday to Friday 8am to 4pm)

https://www.gov.uk/government/news/tax-helpline-to-support-businesses-affected-by-coronavirus-covid-19
Information Commissioner
https://ico.org.uk/for-organisations/data-protection-and-coronavirus/
Sage
Financial advice for small and medium businesses:
https://www.sage.com/en-gb/coronavirus/
Save a Small Business
https://sasb.today/
TUC
https://www.tuc.org.uk/resource/covid-19-coronavirus-guidance-unions
Maternity Action
Offer information and free telephone advice on rights at work for pregnant women and new parents on the Maternity Rights Advice Line 0808 802 0029 (National except London).

https://maternityaction.org.uk/
Warrington Borough Council – Business support
https://www.warrington.gov.uk/grants-small-businesses-coronavirus-update
Warrington Borough Council – Grants for small businesses
https://www.warrington.gov.uk/coronavirusgrant
Warrington & Co
Warrington & Co. brings together the private and public sector to promote economic development and physical regeneration in Warrington.

http://warringtonandco.com/


Support for Parents,
Carers and Teachers



Support for Parents, Carers and Teachers

Education

List of Key Workers
This is the current official Government list of key workers. If your work is critical to the COVID-19 response, or you work in one of the critical sectors listed below, and you cannot keep your child safe at home then your children will be prioritised for education provision:

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision
Department for Education Helpline
Available for parents, young people and staff to ask any questions about COVID-19 and education and children’s social care.

Phone: 0800 046 8687
(Open: 8am to 6pm Monday-Friday and 10am to 4pm Saturday-Sunday)

Email: DfE.coronavirushelpline@education.gov.uk
Children’s Commissioner
https://www.childrenscommissioner.gov.uk/coronavirus/
Guidance
Guidance for schools, colleges and local authorities on maintaining educational provision:

https://www.gov.uk/government/publications/coronavirus-covid-19-maintaining-educational-provision/guidance-for-schools-colleges-and-local-authorities-on-maintaining-educational-provision

Educational Resources

Seneca Learning
https://www.senecalearning.com/
Carol Vorderman
Carol Vorderman’s maths school is now free for kids 4-11:
themathsfactor.com
PSHE “Consent”
PSHE “Consent” (primary school age), by Gemma Aitchison:
https://youtu.be/A3cyae7uyec
The National Youth Agency Coronavirus Guide
https://www.ukyouth.org/wp-content/uploads/2020/03/Covid-19-Young-people-final-2.pdf


Support for
Constituents Abroad



Support for Constituents Abroad

 

If you are a constituent abroad:

Constituency check
Please check if you are a constituent by entering your UK postcode:
https://www.writetothem.com
Foreign and Commonwealth Office
Email your details to charlotte.nichols.mp@parliament.uk and I will send these to the Foreign and Commonwealth Office (FCO) in London:

I need your full name, UK address, date of birth, passport number, current location, contact phone number, and details of any medical conditions.
Embassy or Consulate
Register with your nearest embassy or consulate – and get confirmation that they have received your details and contact information.
FCO Twitter feeds
Keep monitoring your local FCO Twitter feed for the most up to date information on the ground.